At NILA Foods , we are committed to delivering our organic products safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.
All orders are processed within 1–3 working days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
We currently ship across India. Delivery availability may vary based on your location and courier service coverage.
Estimated delivery time is 3–7 working days from the date of dispatch, depending on the delivery location, courier partner, and external factors.
Shipping charges, if applicable, will be clearly mentioned at checkout or during order confirmation. Any additional charges are non-refundable.
Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email (if available), allowing you to monitor your shipment status.
While we strive to deliver on time, delays may occur due to courier issues, weather conditions, strikes, or other unforeseen circumstances. NILA Foods Organic Products will not be held responsible for such delays.
If an order cannot be delivered due to an incorrect address, incomplete details, or unavailability of the recipient, re-shipping charges may apply. In such cases, refunds will not be provided.
If you receive a damaged package, please inform us within 24 hours of delivery with clear images or videos of the package and product for verification.
If you have any questions, concerns, or need assistance regarding our products or services, feel free to contact us:
📞 Phone: +91 96298 44001
📧 Email: nilafoods48@gmail.com
Our team will be happy to assist you and respond at the earliest.